The Terms and Conditions, as described in this document, apply to the use and purchase of products through the website www.amlgroup.pt.
This document aims to identify the parties involved and specify the set of rights and duties of each one.
1.1 The Customer, by placing an order with AMLGroup S.A, accepts these General Sales Conditions without reservations, considering other clauses to the contrary in requisitions or order notes as unwritten.
2.1 Orders are considered valid when AMLGroup S.A. receives your order submitted through our website www.amlgroup.pt in the ERP system. AMLGroup S.A. reserves the right to invalidate or suspend any order requested whenever there are outstanding invoices, i.e., outside the stipulated payment deadlines.
3.1 Prices displayed on the website www.amlgroup.pt may be changed without prior notice, provided that circumstances justifying such changes arise, with the customer being informed of the reasons. The legal VAT rate will be applied to all prices.
4.1 Goods specified in our invoices are sold with a reservation of ownership, meaning they remain the property of AMLGroup S.A. until full payment is made. (Article 409, paragraph 1 of the Civil Code).
5.1 Delivery times are considered approximate, with AMLGroup S.A. employing the necessary and effective means to ensure timely fulfillment. AMLGroup S.A. will not be held responsible for any delays in material delivery that result from third-party delays.
6.1 Material delivery is carried out by us using our own vehicles or through a contracted transport company. If the customer specifies a carrier, the material will be sent at the customer's own risk, and in this case, the customer must provide the contact information for the preferred carrier.
6.2 The minimum order value for free transportation is €300 (excluding VAT). For orders below €300 (excluding VAT), the customer is required to cover the transportation cost. To obtain the transportation cost, please contact our administrative services through the usual channels, by phone or email.
6.3 Any anomalies detected due to improper handling, packaging "violation," complaints, or discrepancies must be documented on the transport company's document at the time of delivery. Subsequently, the customer must inform AMLGroup S.A. in writing. Failure to follow either of these procedures will absolve AMLGroup S.A. of any liability.
6.4 Having photos for assessment and subsequent complaint is of utmost importance.
7.1 Our products undergo rigorous quality tests; however, if you identify any anomaly, please inform us within a maximum of 8 days from the date of receipt.
7.2 AMLGroup S.A. ensures a minimum warranty of 3 years for all its products, starting from the invoice date and exclusively covering manufacturing defects. The warranty ceases if there has been any intervention or misuse of the products.
7.3 The warranty does not imply the complete replacement of the product; it may be limited to the replacement of faulty parts or those responsible for the improper functioning of the product. No labor costs, travel expenses, or any other compensation can be attributed for improper installation or use of the product.
The product warranty does not apply in case of:
- Installations not in compliance with the applicable standards for the product.
- Inadequate and incomplete assembly of components and their accessories.
- Damage caused by humidity. Our products should not be applied to walls with moisture issues.
- Damage from direct contact with water. Note that bathroom furniture is manufactured to withstand bathroom condensation, not direct water contact.
- Direct exposure to the sun.
- Degradation of any sealing element caused by the accumulation of foreign elements.
- Wear and deterioration in mechanisms, seals, valves, and others caused by water composition.
- Lack of maintenance (cleaning, filter cleaning, jet regulators, aerators, etc.).
- Cleaning with abrasive or solvent-containing products, acids, or other chemicals that may damage the product finish.
- Improper handling of products, such as impacts, scratches (marks caused by tightening with keys and cutting elements), falls, etc.
- Inadequate repairs.
- Insufficient hot water and improper hot water installation (when applicable).
8.1 Returns will only be accepted with prior consent from AMLGroup S.A. and within a maximum period of 8 days from the date of the sales document.
8.2 Returns of items must always be accompanied by your return note, a copy of your sales document to your customer, and an indication of our return authorization number.
8.3 All items, regardless of the reason for return, must be returned in the condition they were delivered, i.e., in the original packaging and with all respective accessories. If this is not the case, the return will not be accepted.
8.4 Except for material with manufacturing defects, only specific situations will allow other types of returns. The return of goods without any fault attributable to AML will be credited at a value 20% lower than invoiced, with the costs and responsibility for the return borne by the Customer. Each situation will be analyzed by the Sales Department and decided based on the customer relationship.
9.1 All complaints must be made in writing and sent by email.
9.2 We do not accept complaints about already installed items. Only personnel authorized by our company can analyze whether the potential defect originates from the production process.
If, when requested, a technician or salesperson authorized by our company is dispatched and no manufacturing defect is found, the associated costs will be charged to the customer.
9.3 The dimensions provided are for informational purposes only and are subject to tolerances. They cannot be the subject of a complaint since, due to production requirements, they may be altered without prior notice.
9.4 Mirrors and sinks will not be accepted for complaints. They should be checked upon delivery, except in cases where a manufacturing defect is proven.
9.5 When using natural products, woods, and marbles (when applicable), differences in color or tonality that may occur cannot be considered defects.
9.6 We reserve the right to cancel or make modifications to the presented products. Images and measurements are not contractual. We cannot be held responsible for possible errors or omissions in the information input for items on the AMLGroup S.A. website at www.amlgroup.pt.
9.7 For items not manufactured by AMLGroup S.A., the manufacturers represented by our company will always be responsible for any manufacturing defect that causes damage to people or property. Any complaints about already supplied products will not justify the refusal of payment for other supplies, thus excluding the right to compensation.
10.1 AMLGroup S.A. will only grant credit to customers for whom it has sufficiently favorable commercial information and whose foreseeable purchase volume is equal to or greater than €10,000.00 per year. The non-realization, each year, of a purchase volume according to the indicated limit may determine the interruption of credit supplies. We can only consider a Credit Sale if its value is higher than €150.00 (excluding VAT). Sales below this value must be paid upon delivery.
10.2 The credit opening request must be accompanied by the tax identification number. Some additional elements may be requested, such as:
- Access code to the Permanent Certificate.
- Balance sheets for the last two years.
After analyzing these elements and receiving a favorable response from the credit insurer, credit granting will be finalized upon authorization from the Administration. ATTENTION: All merchandise deliveries will be immediately suspended for customers who have been granted a credit limit, and for any reason, the credit insurer decides to cancel it.
11.1 Payment of invoices should be made spontaneously, by check, bank transfer, or confirming, without the need for prior scheduling or other notice.
The granted payment terms are:
- Up to 8 days from the invoice date – 2% discount
- 8 days after the invoice date - No Financial Discount.
- Maximum payment term – 60 days
11.2 Credit sales with a payment term exceeding those indicated in the previous paragraph, as well as other payment methods, will only be made with prior agreement with the Commercial and Financial Department of AMLGroup S.A.
NOTE: If payments are made after the due dates on the invoices, all previously agreed discounts will irrevocably be forfeited.
12.1 Unpaid invoices at their due dates may incur late payment interest calculated at the legal rate in force. A Debit Note will be issued based on the payment receipt date in our services and the invoice due date.
12.2 Invoices not paid within 30 days after their due date may be reported as a claim to the Credit Insurance Company without prior notice.
13.1 No merchandise orders will be delivered whenever there are outstanding invoices, i.e., outside the stipulated payment deadlines.
13.2 Non-compliance with these general sales conditions will contribute to delays in supplies and may result in the suspension of new credit supplies.
14.1 The competent jurisdiction to settle any disputes arising from transactions with AMLGroup S.A. is the court of the District of Braga, Portugal.